As per the Australian Consumer Law, Red Fox Party Supplies do not have to give a refund or replacement if the customer simply changes their mind about a product. The customer is only entitled to a refund or replacement if the product has a major problem and is covered by consumer guarantees. However we do have the discretion to offer an exchange or store credit if the product is returned in it’s original packaging and in re-sellable condition.
Several types of goods are exempt from being returned if you have a change of mind, these include:
- Food items
- Any items bought on sale
Please keep your proof of purchase – your receipt – so that we can verify the purchase. We have the right to deny refund or exchange to customers who do not show proof of purchase.
For any enquiries, please visit us in store or feel free to email us at firstname.lastname@example.org